Frequently asked questions

Create an account, verify your email, explore a community, and accept its rules. Some communities allow instant joining; others require approval. Private communities require an invitation.

Communities may be free, monthly, yearly, or a one-time purchase for permanent access. Check the access terms before joining. Invitations do not bypass payment requirements.

Cancellation stops future renewals. Paid access continues through the current billing period. Failed renewals follow payment-provider retries and the configured access policy.

A separately purchased premium course grants lifetime access independent of community subscription cancellation. Course archiving stops new enrollments while preserving existing student access and progress.

Courses may include automatically graded multiple-choice quizzes with passing scores and attempt limits. Meet all completion requirements to receive a downloadable certificate with a public verification ID.

Ownership is permanent and cannot be transferred. Owners can archive a community and restore it later. Archiving preserves records and existing learning obligations.

Community access is revoked and future subscription renewals must stop. Removal or a ban does not automatically trigger a refund. Required refunds, disputes, and chargebacks still apply.

Use the report controls on discussions for content concerns, or contact SkillBay for account, billing, or privacy questions. Do not send passwords, verification codes, or card details.

Yes. Set up an authenticator from your profile. Two-factor authentication is optional for members and required for creator withdrawals and platform administration.